Privacy Policy

This is an English translation provided for convenience. In case of any discrepancy, the Spanish version prevails.

At Tecnoware Soluciones Informáticas, S.A. we respect the privacy of visitors to our website and are committed to protecting the personal information they provide to us, in accordance with Costa Rica's Law No. 8968 on the Protection of Individuals with regard to the Processing of their Personal Data.

Information we collect

We collect the information you voluntarily provide through our contact forms: name, company or institution, email address, industry and the details of your inquiry.

Use of information

The information collected is used solely to respond to inquiries, provide information about our services and establish business relationships. We do not use your data for any other purpose without your consent.

Customer support (help desk)

Customers with a support contract can report incidents and follow up on their tickets from the support page or the "Customer support" section of the chat, after verifying their email with a code. For this we collect: the organization, your name, your work email address, your phone number (optional), the product and the description of the problem, any files you choose to attach, and the messages you exchange with our team about each ticket. For security we also process your IP address and technical browser signals to prevent automated abuse.

We use this data to verify that you belong to an organization with a contract (we send a one-time code to your email), to log and handle your case, to keep you informed of its progress and to document the service provided to your organization. We recommend not including personal data of third parties in the description or attachments unless it is needed to resolve the incident.

Disclosure to third parties

We do not sell or transfer your personal information to third parties for their own purposes. We share it only with the technical providers that allow us to operate this site (listed below), or when required by a competent authority under applicable law.

Providers that process data

Web3Forms receives the information you enter in the contact form and forwards it to us by email. Google Analytics collects browsing data, such as pages visited, time on site, device type and approximate location, to help us understand how the site is used. Google Analytics does not receive your name, email or the content of the form.

For customer support: Cloudflare runs the service that receives the reports, stores tickets, their history and attachments (Workers, D1 and KV), and performs the anti-bot check (Turnstile). Our team handles tickets from a restricted-access internal panel and keeps periodic backups on Tecnoware equipment. Resend sends the service emails (verification code, confirmations and replies from our team). Microsoft Teams receives an internal alert with the basic details of the case when an incident is critical. Some of these providers may process data outside Costa Rica, under their own security and confidentiality terms.

Cookies and local storage

Google Analytics uses cookies to distinguish visits. The site also stores your language preference in your browser and, for the duration of your session, your conversation with the chat assistant and the progress of the support form (never the attachments), which are deleted when you close the browser. You can block or delete cookies in your browser settings without affecting how the site works.

Your rights

You have the right to access, correct, update or request the deletion of your personal data. To exercise these rights or ask questions about privacy, contact us at contacto@tecnoware.cr.

This policy may be updated periodically. Last updated: October 2026.