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Help desk

Customer support

For organizations with a Tecnoware support contract. Verify your email with a code, then report an incident or check the status of a ticket.

Priorities

Response times depend on your contract.

  • P1 · Critical: System down or operations stopped.
  • P2 · High: A key function fails or is degraded.
  • P3 · Medium: An error with a workaround available.
  • P4 · Low: Question or improvement request.

Not getting the code?

Check your spam folder and that you used the email registered for support. If it still doesn't arrive, or if it's urgent, email us at contacto@tecnoware.cr or call (+506) 2268-0817.

What do you need to do?

No support contract? Contact us